ROCK CREEK RANCH
TERMS AND CONDITIONS
The Company enters into this Agreement as principal for reservations made for the properties it owns. In these Terms and Conditions, the following definitions apply:
“Company” or “we” means Smith River Alliance, Inc whose registered address is PO Box 2129, Crescent City, CA 95531.
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Property” means the premises for which your Booking is made.
“Terms” means these terms and conditions.
“Websites” means www.rockcreekranch.smithriveralliance.org or any other website owned or operated by us relating to a Property from time to time.
“TOT” means Transient Occupancy tax, which is paid to Del Norte County.
All Bookings at the Property are subject to these Terms.
At the time of booking, we will take your credit card details and you authorize the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been received.
Minimum Stay: There is a three-night minimum during high season and holiday weekends
The prices displayed on the Website are per night or weekly rates for the minimum sized group. The system calculates additional charges for visitors over the base number. Any TOT (ranch house only) is included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in dollars. Del Norte County has a Transient Occupancy Tax which is applied to overnight stays at the ranch house. The rate is 10%.
Cleaning Fee: There is a non-refundable cleaning fee for the Ranch House and any rental that includes the Ranch House.
Security Damage Deposit: A security damage deposit may be collected and refundable within two weeks of the Check Out Date, provided no deductions are made due to damage, dirt of other mess requiring excessive cleaning or other cost incurred during visitor stay.
- Check-in/ Check-out Requirements
Arrival: Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 4:00 p.m. on the scheduled day of arrival. Reservations that have been secured by credit card or prepaid at the time of booking will be held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the property.
Departure: On the day of departure we kindly ask all guests to vacate their rooms or camping spots by 12:00 noon (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Property. Depending on the season you may swim or use the decks until 2PM.
We accept the following methods of payment: credit cards include Visa and PayPal. Paper checks may be accepted by arrangement. To reserve your space, we require a minimum deposit of 50% of rent due. Payment Balance Due: The full payment of your total balance is due 60 days before your arrival date. You will receive an email confirming the final payment. If the final payment is not made on time, your reservation will be cancelled and your entire deposit will be forfeited.
- Cancellation and Change Policy
Rock Creek Ranch is in a remote location and we cannot depend on drop-ins to fill space. Consequently, we must be strict about cancellations and changes.
Any change made to a reservation will incur a $50 service charge per change to the reservation.
A cancellation fee applies to all reservations.
- If you cancel your reservation more than 90 days before your arrival date, you will be charged a processing fee of $100. Any remaining amount paid will be refunded to you.
- If you cancel your reservation more than 60 but less than 90 days before your arrival date, you will forfeit 50% your deposit.
- Changes or cancellations made less than 60 days before your arrival date are subject to forfeit the entire cost of the reservation.
- Changes or Cancellation by the Company
Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable effort to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the ranch.
We reserve the right and you hereby authorize us to retain all or a portion of your Security Deposit for any damage incurred to your room or the Property during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
Please contact us to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.
- Recreation and Leisure
Guests staying at the ranch during the warmer months may hike on the property or go swimming. A condition of using the facilities is that you must comply with ranch safety rules, a copy of which is available upon arrival.
River access is via unimproved rocky paths and care should be taken while navigating. Please do not feed wildlife. Our fishing policy is that visitors staying at the Ranch must have a fishing license and abide by all applicable regulations. Fishing is catch and release only. We have a zero-tolerance policy for possession and use firearms, sling-shots or any other device that may be used to harm birds and wildlife.
Parking is only allowed in authorized locations – please obey all signage.
- Special Events
Large scale events operate under a supplemental set of rules and conditions.
- Visitor Behavior
Guests should conduct themselves appropriately at all times and comply with Company procedures and/or requests with regard to conduct and respect for the property, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other visitors, the smooth running of the ranch, or cause offense to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the property if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
No parties and no visitors in excess of prepaid guest list.
- No Smoking
Guests are not permitted to smoke inside buildings or in public areas. This is a non-smoking facility.
All children (a person under 16 years of age) staying at the Property must be accompanied by an adult and must be supervised by an adult at all times.
Guide dogs are accepted with prior arrangement and supporting documentation at the Company’s discretion, but otherwise no pets are allowed.
- Force Majeure
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
- Limitation of Liability
The Company will not be responsible for the loss or damage of any property left in the facility.
The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.
- Governing Law and Jurisdiction
The Contract and any non-contractual obligations arising in connection with it are governed by law in the State of California.
- Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserves the right to amend, cancel or vary any of the arrangements featured on the Websites without notice.
The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third-party sites. The Websites are operated by the Company.